Refund policy
At Jungle & J, we work with trusted third-party suppliers and manufacturers to bring you quality camping and outdoor products.
Our Role Jungle & J is a reseller/retailer. All products are manufactured, fulfilled, and shipped directly by our suppliers. Return and refund requests are handled in accordance with our suppliers' policies.
Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery at jackijumath@gmail.com with your order number and clear photos. We will liaise with the supplier to arrange a replacement or refund.
Wrong Item Received Contact us within 7 days of delivery and we will work with the supplier to send the correct item.
Returns As products are fulfilled by third-party suppliers, we do not accept physical returns to Jungle & J. Return arrangements are communicated on a case-by-case basis. The return address will be provided by us upon approval of your return request. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds If approved, refunds are processed within 5–7 business days to your original payment method. Please note that the time it takes for the refund to reflect may vary depending on your bank and your location relative to ours.
Change of Mind Returns: In line with the South African Consumer Protection Act (CPA), you may return unused items in their original packaging within 14 days of delivery. Please contact us at jackijumath@gmail.com to initiate a return. Return shipping costs are the customer's responsibility. Refunds are processed within 5–7 business days of receiving the returned item.
Non-Refundable Situations
- Items returned after 14 days of delivery
- Incorrect size or colour selected by the customer
- Delays caused by shipping carriers or customs
Contact Us jackijumath@gmail.com — If you have not received your refund within 7 business days of approval, please contact us at this address.